Purpose of the Role

To achieve sales targets in accordance with the requirements laid down by the Company and provide high levels of customer service.  Reporting to the Sales Manager, responsible for the administration and presentation of the sales complex and consulting with purchasers/prospective purchasers and estate agents.

Key Responsibilities

• To apply effective selling skills in order to exceed required profitable sales for the business
• To maintain the presentation of the sales complex to the highest standard
• To effectively manage all customers and deliver excellent customer service
• To generate potential sales leads in addition to those created by marketing activity
• To maximise the use of all sales tools
• To research the marketplace, including second-hand comparables, and the use data to sell above the competition
• To progress reservations to exchange and completion and ensure a smooth journey for the customer and the company – within the appropriate time scales
• To anticipate and manage the threat of cancellation and minimise cancellation rates
• To effectively manage and resolve any customer complaints with guidance from the Sales Manager
• To work as a participative member of the sales team to ensure that the site is effectively managed and information is widely shared
• To actively focus on self-development and promote the continuous development of selling and sales management skills
• To effectively manage the Eque2 system and to optimise sales opportunities through the effective use of Eque2
• To effectively manage, including the use of available IT and software packages, all sales administration in order to ensure that correct reporting is provided as required by the business
• To represent Stonebond to the highest professional standards of business at all times
• To work within Health and Safety regulations so ensuring the safety of themselves and others
• Consultants must have the ability to work weekends and bank holidays as well as having flexibility within normal working hours