Email us Call us
BY YOUR SIDE
HAPPY HOMEOWNER
We found out about The Ashes online, and when we started dealing directly with Stonebond they were very accommodating and made our purchase feel like a very personal, positive experience.

Dedicated to you

Our positive approach to customer care is simple, we want you to to enjoy a stress-free move and feel in control throughout the whole process. Our team will be with you every step of the way, from the moment you make an enquiry through to settling into your new home.

Dani Wells, Head of Customer Care

Our support goes beyond when you move in

When you move into your new home, we will ensure you have all the information you need to settle in straight away. From our Home Demonstration to our in depth inspection of your property, we ensure your home is of the highest standard. Our team will stay in contact with you regularly while you are settling in ready to answer any questions.

Care and Perfection
Customer Charter

Our Promise

Here at Stonebond the team are all working to achieve one goal, that is to ensure you are satisfied and happy with your home, from the day of reservation to your moving in day and throughout the aftercare period.

Protecting you

The Consumer Code for Home Builders applies to our home buyers under the insurance protection of one of the supporting Home Warranty bodies.

The code sets out key principles that we, as a home-builder, must adopt in support of the interests of you – our purchasers.

The code ensures you:

  • will be treated fairly
  • understand the service levels to be expected
  • are provided with reliable information to help make their decisions
  • understand how to access speedy, low-cost dispute-resolution arrangements if dissatisfied.
Your Checklist
To help you move we have created a checklist that will help you prepare for moving day!
Premier Guarantee
As well as our 2 year Stonebond Warranty, our homes are covered by the Premier Guarantee. This gives you peace of mind for 10 years on the structure of your property.
Our Homes
Built with quality in mind, in desirable locations throughout Essex and Hertfordshire, all of our homes have been carefully designed for modern living.

Happy Homeowners

“We knew as soon as we visited The Ashes we could imagine ourselves living here; the layout and space was perfect for family life. We found our home online, and when we started dealing directly with Stonebond they made our purchase feel like a very personal, positive experience.”
Catherine and Daniel Attwood, homebuyer The Ashes, Writtle
Catherine and Daniel Attwood, homebuyer The Ashes, Writtle

Get in Touch

To speak to one of our customer care team, please call 01245 377281 or email us.

For out-of-hours emergencies, please call Safeguard on 01207 503293.

Register your interest

  • Hidden